Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).Continuously stay updated on industry trends, best practices, and emerging technologies to enhance technical support capabilities. Participate in customer onboarding and training sessions to ensure the successful adoption of our mobile testing platform.Collaborate with cross-functional teams to identify opportunities for product improvements and feature enhancements based on customer feedback.Provide timely and proactive communication to customers regarding the status of their technical inquiries and escalations.Document and maintain a comprehensive knowledge base of common issues and resolutions to enable self-service support resources.Collaborate closely with the development and product teams to escalate and resolve critical customer issues.Troubleshoot and resolve complex technical problems related to software installation, configuration, usage, and integration.Conduct thorough and accurate analysis of customer issues to identify root causes and provide effective solutions.Serve as the primary point of contact for customer technical inquiries and issues related to our mobile testing platform. If you are currently in a technical support role at a B2B SaaS company, this is perfect for you! What You'll Do This is an exciting opportunity to contribute to the success of our customers and collaborate closely with our development and product teams. You will play a critical role in troubleshooting and resolving complex technical issues related to the HeadSpin platform. As a Technical Support Engineer, you will be responsible for providing excellent technical assistance and support to our customers. We are seeking a skilled and motivated Technical Support Engineer to join our dynamic team.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |